Frequently Asked Questions
What is the difference
between the "Standard" and "Vendor" versions of EZchef?
Aside from the price, they are identical in all ways except one. Each of the Vendor
versions has the additional benefit of being able to directly import
the designated Vendor's "Order Guide" (a list of all the products you
purchase from that Vendor) from a file that you obtain from that
Vendor. Depending on the Vendor, the file may be available online, from
the sales representative or from the Vendor's IT department. Instructions for
obtaining each order guide are included in the EZchef documentation.
How do the Vendor versions Work?
Your Vendor's Order Guide, with all current inventory items and
prices, can be easily imported into the EZchef program once obtained from the distributor. Instructions for
obtaining and importing these files into EZchef are
included in the EZchef online documentation. You can repeat the import
procedure on a regular basis to add new products, and to
update all your inventory prices. Once the order guide is imported,
all your inventory, menu item and sub-recipes costs will be automatically updated.
What if I use more
than one of the supported Vendors?
The additional cost to include each Vendor is $50. Contact us at
email@example.com, and we can process the upgrade over the
phone, or you can upgrade
at a later date without losing any of your inventory or menu
costing data. Activation instructions will be given to you over the
Can I import data from
Vendors other than those that are directly supported?
Yes, both the Standard and Vendor versions are designed so that you
can easily import inventory items from all your other vendors as
not a direct import process like the supported Vendors, and you once the data is imported you will need
to periodically update the prices manually from within EZchef. But,
it’s a huge time saver from entering your inventory manually. EZchef
performs this import by first exporting a “template” that you can then use to
copy/paste data from existing Excel spreadsheets or from
spreadsheets obtained from your
other vendors/distributors. This data can be in any row and column format. Once the data is
copied into the EZchef template, simply import directly into the EZchef program. Step by step
documentation is provided, and the process is simple and takes only
a few minutes.
Can I use the EZchef program for multiple restaurants?
Each restaurant requires its own EZchef license. Additional
licenses are discounted based on the number of restaurants.
Contact us directly for discount details and to purchase additional licenses.
Can I use EZchef
software on a MAC?
This Excel based program is not compatible with the Mac Operating
System because it includes “macros” (programming features) written
in the Windows version of Microsoft Excel. It can however be run on
the “virtual” hard drive of a Mac computer with appropriate software
installed (e.g. Boot Camp, Windows (all versions) and the Windows
version of Excel (2007, 2010 or 2013).
What kind of support
comes with EZchef?
Technical support by phone or email is free! Please make sure to
watch the EZchef video demo before contacting us. It often provides the
answers to your questions.
Are there any Hardware
or Software requirements I should know about?
So long as you have a reasonably powered PC, preferably with 2-4GB
RAM, all you need is Windows (any version except the new Windows 8
RT tablet version is fine), and a copy of the Windows version of
Microsoft Excel (2007, 2010 or 2013).
Many of the new tablets, like the Surface RT, run on a scaled
down operating system called Windows RT, which is more like
"Windows Lite" than the full version of Windows. While these tablets include a limited version of MS
Office called Office 2013 RT, and while they can run standard
Excel files, they do not support Microsoft's VBA programming
language referred to as "macros" which are at the core of EZchef.
Therefore, if considering a tablet, be careful to make sure that
it supports the full version of Excel 2013, and can run VBA macros.
Microsoft hasn't done the best job explaining
the differences, and many consumers are likely to buy RT only
to find out they don't have the full functionality they require for
specific applications like EZchef.
Finally, you do need an activated Virus Protection program running on your PC
as the program’s macros require this
Can EZchef run on Open
I update my software later if you release product upgrades?
Yes, while most updates do not add features or impact functionality,
from time to time we add new features and functionality to the
program, and you can always email us to find out if a newer version
exists that would be worth upgrading to. If so, we can import all
your inventory, menu items and settings to the new file. The upgrade
cost varies depending on which version of the software you are
Can I unprotect the
workbook to add new rows or columns or to customize the program?
The answer is a definitive NO! EZchef, while written and running on
a MS Excel “platform”, is really a fully functional software
application that cannot be modified without jeopardizing its
integrity or functionality.
Can I run the program
on a server so that multiple users can access it?
Yes, but only one user can access the file at a time.
I am using Excel 2007
with an active Anti -Virus program but cannot activate the macros.
What should I do?
This is almost always solved by downloading the
2007 Microsoft Office Suite Service Pack 2 (SP2). In the
event that this does not solve the problem then email us
and we'll contact you to resolve the problem.
Is there a way to
avoid having to activate the macros each time I open the file.
Yes, unless you are running on a server. Click this link for easy
What is the best way
to move the file to another computer?
Treat the file as you would any other Excel file, and save to a USB
drive (typically one of those “thumb” drives that you use to back up
and move files). You will need the current password to reactivate
the file after it’s moved. Call us if you have misplaced it. The
file can usually be sent as an email attachment although some ISP’s
(Internet Service Providers) limit the size of files transmitted
over the internet. Make sure to SAVE the file before opening from an
email. Otherwise the file may become corrupted, or open in "Read
Only" mode which will not permit you to save any work that you do in